Audio problems

[JCBN]

HP Victus 15 Core i5-12H/2050/16/1000 15,6"

I have issues with audio. Have tried different things to maybe fixing issues. Have downloaded and installed driver. Besides that nothing workes.

I have a fine brand on computer B&O, but the sound is nothing close.

The issue is sound/music seems to "fade", not balanced and really low (up and down). To hear music or sound I need to turn up volume. Sounds like speaker also is broken, blowned. 

Second issue is that my warranty is soon finished. But I bought my pc 11.02.25. 

[Max3Aj]

@JCBN, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Sounds like you're experiencing volume fluctuations, low sound, and possibly distortion on your HP Victus 15 (Intel Core i5-12th Gen, RTX 2050) laptop, even after trying to reinstall drivers. Here are a few tailored steps to troubleshoot and hopefully fix the issue:

Check the Audio Driver (Don't Just Reinstall—Use Specific Version)

HP laptops often work best with their custom Realtek + Bang & Olufsen drivers.

➤ Try this:

1. Go to HP Support for Victus 15.
2. Enter your full model name (e.g., "Victus 15-fa0xxx") and OS version.
3. Download and install the Realtek High Definition Audio driver listed under "Driver-Audio", not the one from Realtek’s own site or Windows Update.
4. Reboot after installation.

If it still doesn't help, try rolling back to the previous driver:

• Right-click Start > Device Manager > Sound, video and game controllers > Right-click Realtek Audio > Properties > Driver tab > Roll Back Driver.

Disable Audio Enhancements

HP laptops with B&O audio sometimes use Windows enhancements that cause issues.

➤ Disable Enhancements:

1. Right-click the speaker icon in the taskbar > Sounds.
2. Go to the Playback tab > Right-click your speaker > Properties.
3. Under the Enhancements tab, check "Disable all sound effects" (or uncheck enhancements if it's reversed).
4. Under the Advanced tab, set to 24-bit, 48000 Hz (Studio Quality).
5. Apply and test sound again.

Check B&O Audio Control App

Some Victus models come with Bang & Olufsen Audio Control or HP Audio Control.If it’s installed:

• Search for “Bang & Olufsen” in Start.
• Open it, and:
  • Set the equalizer to default or flat.
  • Disable any spatial sound or auto-volume options.

Check for Windows Optional Updates

Sometimes, audio firmware updates are hidden in Windows Updates.

• Go to: Settings > Windows Update > Advanced options > Optional updates.
• Check for audio driver or firmware updates, install them, and restart.

Test with Headphones or External Speakers

• Does the issue happen through headphones too?
  • If yes → Software or driver problem.
  • If no → Internal speakers may be damaged or blown (hardware).

HP UEFI Audio Component Test

If you're suspicious of speaker damage:

1. Restart your PC.
2. Press Esc, then F2 to enter HP Diagnostics (UEFI).
3. Choose Component Tests > Audio Test.
4. Run the speaker check to see if hardware is fine. 
    

 And Please check this document and follow the steps to raise the warranty dispute: Click here

Also please refer to the below link to check the warranty status. https://support.hp.com/in-en/check-warranty 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support