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‎10-11-2021 11:48 AM

HP Recommended
Product: OMEN Laptop - 17-cb1015nl
Operating System: Microsoft Windows 10 (64-bit)

Hi because the audio of my PC goes down and up by itself even if it is always the same number for example at 50.It happens when I see videos on you tube.Instead with headphones everything normal does not happen

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2 REPLIES 2

‎10-11-2021 06:49 PM

HP Recommended

@niki80 

 

Please perform a clean install Audio software/driver, this should help.


    (a) Download the following driver and save on your computer,
                https://ftp.hp.com/pub/softpaq/sp112001-112500/sp112292.exe

    (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
    (c) Right click downloaded file and select Run as administrator,
    (d) Reboot again.


Regards.

BH
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‎10-12-2021 08:34 AM - edited ‎10-13-2021 11:52 AM

HP Recommended

I did as he suggested but nothing has changed. In addition, I forgot to say that it has very low volume and at 50 you can't  hear anything.  At the end of the installation  I got this outdriver audio.png

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