• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
HP Recommended
OMEN Laptop - 17-cb1015nl
Microsoft Windows 10 (64-bit)

Hi because the audio of my PC goes down and up by itself even if it is always the same number for example at 50.It happens when I see videos on you tube.Instead with headphones everything normal does not happen

2 REPLIES 2
HP Recommended

@niki80 

 

Please perform a clean install Audio software/driver, this should help.


    (a) Download the following driver and save on your computer,
                https://ftp.hp.com/pub/softpaq/sp112001-112500/sp112292.exe

    (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
    (c) Right click downloaded file and select Run as administrator,
    (d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
HP Recommended

I did as he suggested but nothing has changed. In addition, I forgot to say that it has very low volume and at 50 you can't  hear anything.  At the end of the installation  I got this outdriver audio.png

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.