BATTERY ISSUES HELP ASAP

[Owen98]

So my battery cable works fine. its just when its plugged in it comes up that its charging yet the power is stuck on 5% and has never moved since. i have had this for nearly 5 years now and I do game on it quite allot too. can someone help me with the right battery to get to replace it.

its a hp omen 17-AN007NA 17.3" 
serial no SCD72416VP

[Dragon-Fur]

@Owen98 

Welcome to the HP Community.

Use the battery part number as a reference and purchase a compatible battery.

The information you need is included in your computer's Service manual.

Open

Maintenance and Service Guide

Part Number(s) and Replacement Procedure on Page 38

Description                                                                                                                                                                  Spare part number
Battery 8 cell 86 Whr 3.0 AH Li-ion (for use with NVIDIA N17E (GTX1070/GTX 1060) processors)      922977-855
Battery 8 cell 82 Whr 2.8 AH Li-ion (for use with NVIDIA N17P (GTX1050/GTX 1050Ti) processors)  922976-855

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HP Collection of “how-to” videos – Battery

Internal Batteries…

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

• Use Categories to narrow the results. 
• Select your Video

Example – Category 

HP PC Service Videos | Remove and Replace Parts

Cntrl-F   Search the page for Replace the Battery or Battery

Find a similar model type to your system > Select and watch your Video

No Video for your exact system?

YouTube has many, many videos - expand your search beyond the HP gallery offerings...

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Find / Check for parts at PartSurfer / HP Parts Store

Reference:  HP Notebook PCs - Ordering HP Certified Replacement Parts

PartSurfer might be able to tell you exactly which parts came with your device.

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

Parts marked as available for purchase might be available > CHECK:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

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HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

OMEN by HP - 17-an007na 

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The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

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Question / Concern Answered, Click "Accept as Solution"