• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎04-06-2025 03:50 PM - edited ‎04-06-2025 03:51 PM

HP Recommended

HP Omen 15 ce0xx . I bought a second hand laptop, the first thing I did is upgrade it to an SSD, I have been using it for months, I came back to it after windows updates and now it will not boot to The SSD.

 

I am almost certain the problem is the boot order, because it boots when I put the HD back in. Maybe the Legacy/Uefi settings.

 

However I can't change the BIOS/Boot settings as it is prompting for a BIOS password.

 

I don't have this password and there is no code I can use to find a default password, it just says "system disabled" after 3 attempts. I have tried to reset cmos but to no avail. I can't find any powershell settings or Utility to remove the password. At this point it's stuck and I can only use it with the Mechanical HDD but that is much slower.

The SSD works on another device so it's not faulty.

 

I can't think of any way of getting the BIOS off. It has HP Sure Key or something and says to insert a USB but I don't have the recovery information so that is not useful.

 

Any ideas?

 

 

Reply
1 REPLY 1

‎04-08-2025 05:49 AM

HP Recommended

Hi @Blockbuster885 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

 

My apologies, we shall not be able to assist you with queries that include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

 

If you would like help resetting the password on your product, please contact HP support in your region. 

 

Please click on this link https://www.hp.com/us-en/contact-hp/ww-phone-assist.html and select your country and login/create an account to get the phone number to reach our phone support team. 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.