BSOD while playing games

[Vijain_59]

Omen by HP 15-ax250tx laptop purchased less than 3 years ago.  For last few months (can't recall exactly since when), I have been facing the issue of blue screen.  Whenever I play any game (Minecraft, CS:GO), the system crashes and a Blue Screen appears.  Initially, it used to happen rarely but it's frequency has suddenly increased now.  It's now also happening when I manually run a

Macwarebyte scan.  The system had come with McAfee antivirus pre-installed but at last renewal date, I changed to Malwarebyte Premium.  Could that be the cause.  Or, could Zoom or Skype be the cause which I installed in last 3/4 months.  I had also installed the latest update of Windows 10 recently but that I have removed and the problem still continues.  Or could it be problem with RAM or Graphics card or some other hardware.  I downloaded and ran the HP PC Hardware Diagnostic tool - both fast and extended tests - but it is not showing any hardware issue, except battery test where it shows battery as "very weak".  Can a weak battery lead to BSOD even if I am always using the laptop with main power supply only?  HP service center asks for Laptop to be submitted for 3/4 days just to diagnose the problem and a process that will take almost 15 days, apart from exorbitant cost, for resolution of the problem.  Can someone please help.

[praveen196]

@Vijain_59 Welcome to HP Community!

I understand that you are getting BSOD while playing the games.

Is it happening with a particular game or all games?

I understand the computer gets a blue screen error, However, since you haven’t captured the error code or message, 

I would request you to follow the below steps to capture and reply back with the error message/code to identify the issue and find a permanent fix: 

• In Windows, search for and open View advanced system settings. 

• In the Advanced tab, under Startup and Recovery, click Settings. 

• Under System Failure, remove the check mark next to automatically restart, and then click OK. 

• Restart the computer to apply the change. 

• The computer no longer restarts automatically when a blue screen error occurs. 

For more details: click here 

​​Please reply back with the error code as the issue is code specific and it would be rather easier to provide an accurate solution using the same. 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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