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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
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‎11-07-2020 08:07 AM

HP Recommended
Product: HP Pavilion Gaming Laptop 15
Operating System: Microsoft Windows 10 (64-bit)

Hi, I recently encountered a few battery drains in which my computer just drained out from 30+% to 0% within less than 5 minutes from start-up whenever it is not fully charged. I have recently run a BIOS update as per the customer service advice and did a diagnostic test on the battery and the battery check results are as shown below.  On the flip side, the battery is now charging very fast now and is something that I should concern about?IMG20201104101913.jpgScreenshot (416).pngScreenshot (417).png

1 REPLY 1

‎11-11-2020 02:35 PM

HP Recommended

@ShadowPeasant

 

I reviewed your post and I understand that the battery draining fast when it is below 30%.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I checked the battery test and it looks like the battery is fine and you have also updated the BIOS. I recommend you test the battery for a few days and I am positive that it should work fine.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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