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01-14-2021 04:38 PM
Product: HP Omen 17t
Operating System: Microsoft Windows 10 (64-bit)
About a year ago, my battery started swelling, and I ordered and installed a battery replacement. I'm not sure of the exact timeframe, but a few weeks or months later I started having an issue where my laptop would register being plugged in, but wouldn't actually charge. Looking online, I've noticed that a lot of people had the issue where the computer itself would display the message, "Plugged in, not charging." With my computer, it simply said "Plugged in." Also online, I found that a temporary fix to this problem was a power reset. This worked for a time, but the issue would come back shortly and I'd have to perform the reset again. Eventually, my computer's battery got so low that it was unable to perform the power reset. At this point I began to try a variety of other solutions I found on online threads, including reinstalling the driver for my battery, updating my bios, and updating my chipset drivers. After updating my bios, it briefly seemed as though the issue had been fixed. However, my taskbar indicated that my battery was at 255%. However, trying to use the computer without a charger caused the laptop to immediately die. Now my laptop indicates the battery is at 0% and unplugging it results in the computer dying immediately. From what I understand, while my computer was in this state, it could draw power from the battery, but no more power entered the battery. Additionally, since the issue started briefly after I replaced the battery, I'm not sure the issue is the battery itself. My best guess as of now is that I accidentally knocked the connector between the battery and charging port lose when I reinstalled the battery. However, I wanted to know if there were other possible issues before I opened the back up again. Thanks in advance!
1 REPLY 1
01-17-2021 10:06 AM
Hi@LatinRamen, Welcome to the HP Support Community!
I understand you are getting plugged in not charging error on your laptop.
Don't worry I'll help you out.
Did you make any software or hardware changes to your laptop?
Have you tried charging your laptop using a different adapter?
As you mentioned you are getting error plugged in charging on your PC.
Check if the pin inside the DC or charging port is bent or broken.
Please perform the below-shown steps to resolve the issue:
Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get reinstalled automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and hold the Power Button for a full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter
Step 09. Look for the "Plugged In Charging" message on the Battery icon
Also, try performing a hard reset on your laptop and check if it helps.
Please Shutdown the Notebook
Please remove the Battery and unplug the Power Adapter
Press and hold the Power Button for a full 1 Minute
Go ahead and put back the Battery and connect the Power Adapter
Look for the "Plugged In Charging" message on the Battery icon.
If the issue persists try updating BIOS on your PC and check if it helps.
Link to update BIOS.
Refer to this article to further troubleshoot battery issues with your laptop.
If the issue still persists try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.
Refer to this article to know more information about running system diagnostics on your PC.
If the hardware diagnostics test fails, Please contact HP support for service options.
Link to contact HP.
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Have a great day!
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