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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
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‎10-26-2020 07:56 PM

HP Recommended
Product: HP Pavilion Gaming Laptop 15-cx0198tx
Operating System: Microsoft Windows 10 (64-bit)

My problem is that my battery status is suddenly marked as very weak even though I check my battery status always then my battery it stays in 0%. I would like to know if it is still covered in warranty for battery replacement or it is not and if it is possible for battery replacement.  I live in the Philippines and I would like to know if it is wise to bring it in the service center or to the store where I bought the laptop. Thank you!

1 REPLY 1

‎10-30-2020 06:43 AM

HP Recommended

@illoumanatee

 

I reviewed your post and I understand that you are facing issues with the battery on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the exact issue you are facing with the battery?

 

Meanwhile, I recommend you update the BIOS from the below link and check whether the issue is resolved.

 

https://ftp.hp.com/pub/softpaq/sp105501-106000/sp105906.exe

 

If you continue facing the issue, then follow the steps in the below article to run a test on the battery.

 

https://support.hp.com/us-en/document/c04700771

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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