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SdashAura
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Battery Problems

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Omen - 15 ce0xx
Microsoft Windows 10 (64-bit)

Hello!

Since some months ago I started experiencing problems with the battery of my pc. Basically my notebook turned off after some minutes from the startup, while attempting to show me the "low battery" message and then displaying another message "Executing lockdown" (I tried translating from the Italian "sto eseguendo il blocco"). After booting up the notebook again (after plugging it to the alimentation) I received a "Primary Alert Battery Check (601)".  I tried following some guides on how to fix this problem or at least understand if it was the battery or the drivers of it. I re-installed and updated the drivers and at last, I gave up and changed the battery.

 

Now that the battery it's changed, I do not receive anymore the "Primary Alert Battery Check (601)"; however my notebook continues to shut down after some minutes from the startup. What can the problem be?

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@SdashAura,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the computer is shutting down after some time.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then follow the below steps.

 

Press ‘Win + I’ shortcut keys to open Windows Settings app.

Click on ‘Update & Security’, then go to the ‘Troubleshoot’ section from the left-side menu.

Scroll downwards a bit and click on the ‘Power’ option.

Click on ‘Run the Troubleshooter’. It will start detecting the problems and if it founds, go ahead fixing it.

 

If you issue persists, then continue to the next tip.

 

On your keyboard, press ‘Windows key + R’ and type ‘Powercfg.cpl’ in it.

Hit the ‘Enter’ key to open power options in the control panel.

From the left-hand side, click on ‘Choose what the power buttons do’.

Then, click on the link ‘Change settings that are currently unavailable’.

From the bottom given power button options, uncheck the ‘Turn on fast startup’ option.

Click on ‘Save changes’ button.

 

If the issue persists, follow the below steps.

 

Go to the ‘Start’ menu and type ‘Control panel’ then hit the ‘Enter’ key.

From the top-right filter, choose ‘Large icons’ and navigate to the ‘Power Options’,

Click and open the ‘Power options’.

Select the power plan according to your requirement and click on ‘Change plan settings’.

Click on ‘Change advanced power settings’.

In the power options windows, click on the button ‘Restore plan defaults’.

Click on ‘Apply’ and then ‘OK’ button.

 

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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