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- HP Community
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- Battery Replacement

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01-06-2021 08:23 AM
Hi, so I've recently started getting a screen on load up telling me that the storage capacity of the battery is too low and needs to be replaced, when I enter my serial number or any other valid number it doesn't recognise it in the store so I can't find how to get a new product, if anyone could help me with this it would be super helpful, I've had the laptop for just over 2 years so would be interested to know if anyone else has experienced the same as I honestly didn't expect any battery issues, especially so soon.
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01-06-2021 01:24 PM
Its specs
https://support.hp.com/ie-en/document/c06076222
It has NVIDIA® GeForce® GTX 1070 (8 GB GDDR5 dedicated) therefore it uses 8-cell, 86 Wh Li-ion part # 922977-855 which is N/A from HP part store
https://partsurfer.hp.com/Search.aspx?searchText=922977-855
nor https://www.amazon.co.uk/HP-922977-855-original-Akku-connection/dp/B07GXR4ZJ7
Please try
Regards,
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
01-06-2021 01:24 PM
Its specs
https://support.hp.com/ie-en/document/c06076222
It has NVIDIA® GeForce® GTX 1070 (8 GB GDDR5 dedicated) therefore it uses 8-cell, 86 Wh Li-ion part # 922977-855 which is N/A from HP part store
https://partsurfer.hp.com/Search.aspx?searchText=922977-855
nor https://www.amazon.co.uk/HP-922977-855-original-Akku-connection/dp/B07GXR4ZJ7
Please try
Regards,
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
01-06-2021 04:17 PM
@Banhien Thank you for providing me with the battery, I'm located in the UK so the link you provided me isn't applicable but I've found these two links, Which do you think I would be safer purchasing from?
https://www.thelaptoppowersupplyshop.co.uk/hp-omen-17-an107na-8-cell-laptop-battery-271903?gclid=Cj0...