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Microsoft Windows 11

I just bought a hp victus laptop and  it's been hardly a week since its usage and i noticed its draining the battery a bit fast so when i plugged in the charger it charged till 99% and it stopped increasing it isnt charging to 100% for some reason i dont know about.

 

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Hi @Vishalverma01,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

I understand that you require assistance regarding battery charging issues as it gets stuck at 99%. I will be really glad to assist you here. :slightly_smiling_face:

 

For better clarity and to assist you better I would require more information regarding this:

  • Has it worked before when you first got it? Did it charge to 100%?
  • Did it happen after a software or Windows update?

For now please try these steps:

 

Please uninstall the ACPI battery drivers from the device manager by following these steps:

  • Right-Click on the start button> click device manager> expand Batteries>then select all the drivers including the ACPI drivers and uninstall it one at a time. Then restart the computer and check again.

f it does not get resolved, then calibrate the battery and restore the power plan to defaults. Link to calibrate the battery and restore power plan to defaults: http://hp.care/2syuGOs

Then update the bios and chipset drivers from this link http://hp.care/2syreDe and follow the on-screen instructions.

Then check if the issue is resolved.

If it does not, then continue troubleshooting by following these steps:

Also go to power options>change plan settings under balanced option> advanced power settings> Low battery level> on battery> change it to 20%

  • Do the same for plugged in also.
  • Critical Battery level > change it to 10%
  • Plugged in > also to 10%
  • Low battery notification>  change it to on
  • Plugged in also change it to on.
  • Low battery action > Change it to Do nothing
  • Plugged in > change it to do nothing
  • Reserve battery level> change it to 10%
  • Plugged in> change it to 10%
  • Then check if it gets resolved and shows the battery notification when the battery levels deplete.

Some tips to enhance battery life:

  • Please always charge the battery to 100% and use it on battery standby.
  • Then when the charger is plugged in, there is no issue here. However, when you continue to sue the computer on battery standby, make sure to drain down the battery to lower than 15% before recharging the battery again.
  • One in a while, for example, once in 15 days, save up all your work when the battery shows a notification that it is low on charge and allow it to drain down completely before charging again, which enhances the battery’s life and performance.
  • This across devices like camera, cell phone or notebook.
  • This is because, with each charge and discharge, the battery completes 1 charging cycle and the life cycle of the battery diminishes.
  • The battery has a life cycle of a standard amount of charges and discharges only. (depends on the size of the battery)
  • It is never a good idea to charge the battery to 100% and deplete 30% of its charge and connect the charger to it again.
  • Because you lose out on 70% of its remaining charge and complete only battery charging cycle if you plug the charger back to charge the battery.
  • As it goes from 70% to 100% charge and completes 1 charging cycle.

Please check this link out to improve battery performance. There is an associated video included as well. Link HP Notebook PCs - Improving Battery Performance (Windows 10, 8, 7):http://hp.care/2syuGOs

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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