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SamYad
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Message 1 of 2
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Battery and Charger issues

‎04-07-2021 06:01 AM

HP Recommended
Product: HP Pavilion Gaming Laptop 15-cx0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hello, I ran the battery check and apparently my battery is completely damaged. I think I got it with the wrong charger and it ruined my battery. I want to know which type of battery and charger I should get for my laptop. Can you help please? The product ID is 3VT93UA#ABA. 

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Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎04-10-2021 01:01 PM

HP Recommended

@SamYad

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, 
After reading your post, I did go through the Product specifications of your product and found that you have 3-cell, 52.5 Wh Li-ion  installed on the PC.

Here is the part number: L08855-856 you can enter the part number in Google search bar in order to purchase one. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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