• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
HP Recommended
OMEN 17.3 inch Gaming Laptop PC 17-ck1000 (509V7AV)
Microsoft Windows 11

I bought a new Omen 17 Notebook and it was delivered couple of days back. Since i start using it i felt my battery is not holding up the charge as expected. It was loosing almost 10-12% of charge on 15 mins of YouTube in FullHD and lite browsing. I tried updating BIOS, ran battery diagnostics in BIOS and everything passed. I also tried full resetting of Windows and drained battery to 0% and charged to 100% in system off state,  but still same issue. I also noticed some weird numbers in my HP assistant on Full Battery capacity. While running HP Battery check on first day it shown my Full Charge Capacity as 96% and on second day it was 94% and now it shows 92/93% despite using only 5 battery cycles. Is it a hardware related problem ?

 

prabu7_0-1664693398774.png

 

2 REPLIES 2
HP Recommended

Hello @prabu7 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2Please report your results

HP Recommended

Please report back

Kind regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.