Battery charging stops at 90% on brand new laptop

[mart12341]

I've only had this laptop for a week, ordered new direct from HP. I've noticed that the battery doesn't charge to more than 90%. The status says it is plugged in, not charging. Is this what I should expect? Is it ok to ignore this if I tend to have the charger plugged in all the time? Or is a new battery required?

[mart12341]

Details from battery status check in HP support

Results Show basic information

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Charged (91%)

Primary Battery: OK (0)

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• Warranty Type: 1
• Cycle count: 1 / 300
• Manufacturer: 131-42-4B-A
• Battery Age: 402 days
• Serial Number: 31500 05/14/2018
• Temperature: 27 °C
• Design Capacity: 5700 mAh
• Full Charge Capacity: 5184 mAh (90%)
• Remaining Capacity: 4692 mAh
• Current: 0 mA

• Terminal Voltage: 16049 mV
• Design Voltage: 14600 mV
• Cell Voltage 1: 4014 mV
• Cell Voltage 2: 4012 mV
• Cell Voltage 3: 4011 mV
• Cell Voltage 4: 4012 mV
• Status: C0
• AC Power: Yes
• CT Number: 6GHZPC5GWAX1M1
• Failure ID: OK

[asmita6658]

Hi @mart12341

Welcome to the HP Support Community. 

Try calibrating the battery. Refer to this document for steps.

Also, try re-installing the Microsoft ACPI-Compliant Control Method Battery -

1) In the search box, type and open “Device Manager”. 
2) Expand “Batteries”. 
3) Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 
4) Click on “Uninstall”. 
5) At the prompt put a check in the box to remove the current driver 
6) Shutdown the computer. 
7) Remove the battery for minute and then put it back in. 
8) When the computer comes back up it should automatically find the driver. 
9) Go to Device Manager. 
10) Expand Batteries. 
11) Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 
12) Click "Search automatically for updated driver software". Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Also, try updating the BIOS from here.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[asmita6658]

Hi @mart12341

We reached out but never heard back. Do you still need assistance? Let me know if I can help.

Have a great day!

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!