Battery issue - New Laptop

[VelmuruganD]

Its just 3 months old laptop but when battery goes below 20%, laptop shuts down saying there is no charge. Within few seconds, when I turn on the laptop immediately, it says battery is 0%. I have tested this several times.

Why would a new laptop has this issue? 

This is the response which I got from the Chat support. 

Its just 3 months old laptop but when battery goes below 20%, laptop shuts down saying there is no charge. Within few seconds, when I turn on the laptop immediately, it says battery is 0%. I have tested this several timesAPR 21, 00:07

Assigned to George MihaiAPR 21, 00:07

G

Welcome to HP Support. My name is George Mihai. I will be your support specialist today. Please give me a few moments while I review your issue. Please note, for security reasons, do NOT send credit card information via chat.APR 21, 00:07

Hello George. Hope you got my issue. It is really sad that brand new HP laptops are behaving like thisI was a fan of HP until this issue comesAPR 21, 00:08

G

I understand the situation is difficult. Please be assured that we will help you resolve the issue.Note: You will receive a message inviting you to let us know if the proposed solution has resolved the problem.Please provide us with your valuable input so we can better serve you.APR 21, 00:08

G

Let's perform an Uefi battery testAPR 21, 00:09

How do we do that?APR 21, 00:09

G

We will need to do it outside of Windows so the first step is to turn the laptop offPress and hold the Power button for at least five seconds to turn off the computer.Turn on the computer and immediately press Esc repeatedly, about once every second. When the startup menu appears, press F2. The HP PC Hardware Diagnostics menu displays.Click Component Tests in the main menu.In the list of Component Tests, click Power.In the list of Power Tests, click Battery.On the Battery Test, click Run once. The Battery Test begins.The Battery Test takes about two minutes.Wait while the battery check completes.APR 21, 00:09

I understand this but why we do this for a brand new laptopAPR 21, 00:11

G

LookAPR 21, 00:11

How there would be an issue with a new laptop?APR 21, 00:11

G

If you are not satisfied and you don't want to troubleshoot and find the issueYou can return the product if it's newI am here to help with your laptop issueI cannot answer questions like thisAPR 21, 00:11

G

What do you mean why would it be an issue?APR 21, 00:12

Look Mr. George, you are a support and I'm your customer. I paid 75000 on this laptop.APR 21, 00:12

G

You want to complain or fix issue ?APR 21, 00:12

Do you know how customer support works? First be respectful to the job.APR 21, 00:12

G

I apologise if I sounded like that for youAPR 21, 00:13

You are here to answer my question related to the laptop.APR 21, 00:13

G

Alright thank youAPR 21, 00:14

I no need your apologize Mr. George. I'm also a voice agent and I would be terminated if I would react like this to my customerAPR 21, 00:14

Now, I dont like to talk to a disrespectful man and dont know how to talk to the customer. So, transfer this chat to your supervisor.APR 21, 00:15

G

AlrightAPR 21, 00:15

It looks like this issue needs next level assistance. We are transferring your case to our specialist support team to continue your support. Please stay connected, we will connect you very soon. Thanks for your patience.APR 21, 00:15

[praveenbv]

Hi@VelmuruganD,

Welcome to the HP Support Community.Apologies for all the inconvenience. Request you to follow the below troubleshooting steps

I have a few steps listed below that should help you resolve this concern: 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 

1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shut down the computer.  

7) Remove the battery for a minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 

Additional help can be found in the below articles: 

Battery Charging Delayed When Operating Notebook in High Ambient Temperatures 

Battery Indicator Light Turns On and Off While Battery is Charging 

Hope this helps! Keep me posted.

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