Battery issue

[Raja_57]

Hello HP Support Team,

I am writing to request a warranty battery replacement for my HP Victus 15‑fb2082wm (CT: 6KXCN0K81JB4FV), which is still under warranty.

Symptoms include:
– Erratic charge levels (e.g., 8 Wh remaining while system shows 94%)
– Red blinking LED during charging
– Slow or inconsistent charging
– Failing to charge low battery unless plugged in

Diagnosis from HP Battery Test generated this **Failure ID**:
9LVBVX-C5LCML-MFPV7G-C0BN23

• Warranty Type: 3
• Cycle count: 201 / 1000
• Manufacturer: 333-AC-4B-A
• Serial Number: 03319 03/19/2024
• Temperature: 35 °C
• Current: 103 mA
• Failure ID: 9LVBVX-C5LCML-MFPV7G-C0BN23
• Adaptive Battery Optimizer: Enabled/Activated

• Terminal Voltage: 11225 mV
• Design Voltage: 15400 mV
• AC Power: Yes
• CT Number: 6KXCN0K81JB4FV
• Design Capacity: 70 WHr
• Full Charge Capacity: 66 WHr (94%)
• Remaining Capacity: 8 WHr

Please guide me on next steps to arrange a free battery replacement.

Thank you,

[Hawks_Eye]

Hi @Raja_57 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

I appreciate all your troubleshooting efforts.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye