Battery life, gaming laptop

[Photoray002]

Your bios version should be F.12.

You can look it up in the HP Support Assistant or with the laptop turned off, press the power button and rapidly tap the F1 key for the info menu.

If you need to update it, download this file and run it. Dont use the HP Support Assistant to update it.

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-15-dc1000-laptop-pc-series/261...

Updating the bios may or may not help with the battery issue though.

Your specs in all the HP documentation show it came with at i7 8750H, yet your properties menu shows 9750H.

The info window using F1 will also show what CPU is installed. Im curious to know what it says also.

With the laptop off, press the power button and rapidly tap the F1 key until the info menu appears.

If its in fact a 9750H, it will be just fine. But I would contact HP Support and discuss the issue with the CPU and battery. It might be they will replace the battery.

Just to see if there might be a fault, Open the HP UEFI Diagnostics and run a test on the battery.

With the laptop off, press the power button and rapidly tap F2 for the Diag Menu.

Go to Component Tests and then to Power and run the battery test with the laptop plugged in to the power cord.

[Tigran_1126]

I went to the "Systems Information" and the 9750H processor is shown there, and the BIOS version F.10, then I went to the UEFI System Diagnostics, but I did not find the "Checking Components" section there. Do you think that if I update the BIOS, will this section appear in the UEFI System Diagnostics and will the battery work properly?

  

[Tigran_1126]

 

[Arthur-c]

@Tigran_1126

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[Photoray002]

Very interesting. I'm not sure whats going on with your system. You should have the 8th gen cpu, or HP made a mistake in the paperwork for that model in there system. All information I can Google shows Im correct.

That and your laptop is absolutely new enough to have the UEFI diagnostics partition installed already. It should not be displaying the old basic test services that you see now. Your bios needs updating and you can use the link I posted earlier to update it with. It will not change the fact that the UEFI Diagnostics is missing.

This is why I suggest you contact HP SUPPORT and explain all of this. They need to look at it and Im guessing, reinstalling the OS with the proper recovery media to add the tools back onto the system.

With that said, typically you should be able to do this yourself also. If you create the HP USB Recovery Media with a 16 GB pen drive, you should be able to reinstall all the factory partitions back to the drive as it should be yourself.

[Tigran_1126]

I managed to install the F.12 update for the BIOS. However, I noticed that the battery began to work a little longer than usual. Also, from the official hp site, I downloaded the driver on UEFI diagnostics, I was able to successfully install it as well. I went to the "Component Tests" section, and then to the "Power" section and ran a test of the battery connected to the power cable. Here is what I saw.

 

 

[Photoray002]

I'm guessing you downloaded the Windows install version of the diagnostics. That doesn't work as well as the UEFI Diag Partition will, but its OK. Looks like its working non the less.

You'll have to decide on what you want to do. If you're happy with the battery life now, you are good to go. That battery life isn't going to last very long between charges mostly do to the fact its running on the dedicated GPU and cannot be changed.

I always suggest users use their laptop plugged in and avoid using the battery as much as possible. This will stretch the amount of time between charging recycles and prolong the life of the battery. If you do ever game, do so while plugged in. The system automatically throttles the cpu power to save battery and prevent heating the battery if not plugged in.

If you are still not happy with it, again in my opinion, I suggest you contact HP Warranty for further help.

[Tigran_1126]

I ran into a problem on my laptop. I downloaded OMEN Command Center from the Microsoft Store, installed it, after which I did not find in this application overclocking capabilities, network acceleration and viewing the temperatures of various components, that is, I did not find there the functions that should be in this Command Center. At the same time, I created an account for HP and Microsoft, it did not help. In this Command Center, I have two sections on the left: My Games and Game Stream. Although instead of the first section there should be a name for the laptop, and it is precisely under this section that there should be various options for overclocking, viewing the temperature of components, etc. My operating system is Windows 10 Pro 1903 build 18362.175. Could this be related to the operating system? The HP online center told me that Windows 10 Pro is not supported on this model, but it is accompanied by Windows 10 Home. On the previous BIOS version (F.10 AMI), before entering the Command Center there was an inscription: “We found that you do not have the latest BIOS or firmware installed, which can negatively affect performance.” This inscription also appeared after updating the BIOS to version F.12. Tell me what should I do?

[Photoray002 · Accepted solution]

Windows Pro does not come installed on that model, they are correct.The command center has been changed and will continue to change and offer more options as it matures. But the reason the Omen Command Center is not giving you the options for overclocking is because - laptops cannot handle overclocking like a desktop can due to the HEAT generated. The processor has to also be the unlocked version and yours did not come with one. Only desktops can come with unlocked CPUs.

Tell me what should I do?

You have installed the bios upgrade now, correct? If you have other issues with performance, I have twice suggested you contact HP Warranty for further help now. 😉

Edited for typo's.

[Tigran_1126]

Could you clarify that my processor is not unlocked? What does this mean and why is this so? Can I somehow fix this and what will happen if the processor is blocked? Will it affect his work?