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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
Hp pavilion

My new laptop battery issue with no charge and backup 

1 REPLY 1
HP Recommended

Hi @pankaj671,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

If you are experiencing issues with your HP laptop battery not charging, there are a few things you can try to troubleshoot the problem.

 

  • Check the power source: Make sure your laptop is properly connected to a power source, and that the power source is working. Try plugging the laptop into a different outlet, or using a different power cable.
  • Restart your laptop: Sometimes simply restarting your laptop can help resolve issues with the battery not charging.
  • Check the battery contacts: Ensure that the battery contacts are clean and free from any dirt or debris. You can use a soft cloth or cotton swab to clean the contacts.
  • Check the battery health: Open the HP Support Assistant application and run a battery test to see if the battery is functioning properly. If the battery health is poor, you may need to replace it.
  • Update your drivers: Outdated drivers can cause issues with your battery. Make sure your drivers are up to date by visiting the HP website and downloading the latest updates for your laptop.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

I am an HP Employee.
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