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kenan1
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Message 1 of 2
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Battery not charging

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omen 1n003ne
Microsoft Windows 10 (64-bit)

Hi

My battery is not charging and I run system diagnose and got failure ID : 90EKPT-9PUA9C-MFPW21-C0B403

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@kenan1

 

I reviewed your post and I understand that you got a failure ID when you run the battery test.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I checked the failure ID you have shared, and it looks like the battery on the computer is gone bad and needs replacement. I recommend you contact support and they will assist you with the available service options.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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