Battery plugged in - not charging

[Larron77]

Hi,

Over the last few days, my battery charge has gradually decreased, and it  just stopped charging ("0% available - plugged in"). I have already tried the usual suspects (driver uninstall, update, force shut down, checking the charger's connectivity, changing battery settings, troubleshooting power), and I have also run a diagnostic for the battery. Based on my findings, I think I have to change the battery (it's 4.5 years old anyways). I'm attaching some of the diagnostic results and photos of the current battery. Please let me know what the best option would be (preferably Amazon), and if there is a newer battery with a better performance that would still fit my laptop.

Thank you for any help in advance!

Larron77

[resistencia]

Hi @Larron77 

the total charge capacity has dropped too low that is the issue, the battery tests are done this way, when you turn on the device press the F2 key several times, make the battery test and see if it passes or gives a failure ID, then click on the test details link and see your total charge capacity if it matches your image.

[Larron77]

Hi,

Thank you for getting back to me so quickly. I've tried to run that test, too, but I don't have the battery option there. Please see the attached photo.

Update: I'm installing a newer diagnostic software.

[resistencia]

update the HP UEFI Diagnostics

HP PC Hardware Diagnostics | HP® Support

[Larron77]

@Resistencia, I've installed the new software but it didn't change the F2 startup menu at all (rebooted twice to try it). So I've run diagnostics from the app itself. Please see the photos.

[resistencia]

the battery is fine, now we must see the total charge capacity, click on the button “More Info” I think it should be around 50% that means that at maximum the battery can give you 1 hour of use.

Enter the device manager then go to battery drivers, uninstall the drivers and restart.

[Larron77]

Uninstalled the drivers again but no change in the charge status.

Below are the photos of the diagnostics.

[resistencia]

try turning the laptop off and charging for 1 hour and see if the charge increases.

[Larron77]

Charged it for 30 mins, still at 0% charge.

[resistencia]

Go to the laptop's support page and check for BIOS updates.

If you use only the battery, the laptop turns off.