Battery problem on a new HP Omen 16 notebook

[Nimrod1996]

Hello Everybody! I'm the fresh owner of a HP OMEN 16 notebook. I have a problem with the battery. Sometimes it isn't charge over 99%, and if I disconnect the charger, it's chargeing isn't change after it reach the 93%. What can be the problem? I tried everything, driver-bios update... Thanks for your help!

[Elohi_NR]

Hi @Nimrod1996,

Welcome to the HP Support Community.

I understand that you have an OMEN by HP - 15-ce019dx laptop and the battery charges till 99% and then stops charging. I'll be glad to assist you with this case.

To provide an accurate resolution, I need a few more details: 

• When the battery stops charging at 99%, does it give an error saying "plugged in and not charging"?
• If you disconnect the charger at 99% charge then does the battery charge countdown start from 99%?

While you reply to that, I recommend you perform the following steps to isolate the issue and arrive at a fix: 

• Power off the laptop.
• Remove the battery. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.
• Power ON the laptop.

Let us uninstall the battery drivers and then reinstall them. The following steps will help:

• Open the device manager.
• Expand "Batteries".
  Right-click on the ACPI battery drivers and select uninstall.
• Close the device manager after you have uninstalled all the ACPI battery entries. 
• Please restart the laptop. While restarting, the Windows operating system will reinstall the battery drivers automatically. 

If the battery continues to stop charging at 99% then let us calibrate the battery: Please follow the steps mentioned under "Manually Calibrating the battery" from this HP article. 

Finally, please update the BIOS if the above steps did not fix the issue. The BIOS can be downloaded and installed via this link. The Charger must be connected during the BIOS update.

I sincerely hope this fixes the issue. Please feel free to keep me posted. All the best!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[Elohi_NR]

Hi @Nimrod1996,

As we did not hear from you, 
I'll be closing this case for now. If you need further assistance, feel free to reach out to us.