• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎08-21-2022 02:43 PM

HP Recommended
Product: OMEN Laptop - 15-en0013dx
Operating System: Microsoft Windows 11

Basically my battery stopped charging and now I can only use my laptop plugged in, I'm pretty sure I have to buy a new battery but I'm gonna take it to an expert anyway, since I wanna buy an original one I'd like a referral PLS 

Category:
1 REPLY 1

‎08-21-2022 03:50 PM

HP Recommended

Hello @WS101202 

Sorry to hear that you are having problems ... I would like to help you.

 

Battery is out of stock at HP Partsurfer:

https://partsurfer.hp.com/partsurfer?searchtext=2V926UA

ub6424_0-1661118084855.png

 

You can buy this battery:

New Genuine SD06XL Battery for HP Omen 15-ek L84356-2C1 L84392-005 HSTNN-DB9U

 

How to replace:

Download -> Maintenance and Service Guide

Page 38 Chapter 6 Removal and replacement procedures for authorized service provider parts

 

ub6424_1-1661118531703.png

 

 

Good luck

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.