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TonyHawkXD
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Solved!

Battery slowly charging

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Windows HP omen 15
Microsoft Windows 10 (64-bit)

Hey, my laptop was charging normally, yesterday it started charging really slowly. My computer Windows uptdated yesterday also, Im not sure if it has something to do with the update or not. Do u guys know why is this happening? The charger is the same i always used that came with the laptop.

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The_Fossette
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@TonyHawkXD,

 

I reviewed your post and I understand that the battery is charging very slow after updating Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

 

Here is how you do it.

 

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,593
Message 2 of 4
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@TonyHawkXD,

 

I reviewed your post and I understand that the battery is charging very slow after updating Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

 

Here is how you do it.

 

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

View solution in original post

TonyHawkXD
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Thank you very much for all the help, I did all those steps and i managed to actually update some drivers that were outdated. And with that I used the HP PC Hardware Diagnosis Windows. Tested the components and in the battery section it does indeed have an error. I got the ID of the error which is this one - 9PJB33-91AA6A-MFPURF-C0FK13.

 

It said i got a burnt fuse on the battery charging. So im assuming thats the issue. And if so do i have to take my laptop to a store so i can get it fixed?

 

Thanks for all the effort in helping!

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,593
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@TonyHawkXD,

 

Thank you for the update.

 

I checked the failure ID you have shared and see that the battery is gone bad.

 

I recommend you contact support and check the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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