Battery status

[mariam99]

Hello, I would like someone to help me understand the condition of the battery now
The laptop shuts down before the battery reaches 30%.
Do you need to change immediately, and it is dangerous?
Or do I change it later because I am studying, and I am afraid that the device will suddenly shut down and not respond.
Thanks in advance.

[ub6424]

Hello @mariam99 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration before we focus on the battery and calibrate it ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[ub6424]

Please report back

Kind regards

[mariam99]

Hello,

Thanks for reply. I am so sorry for being late.

OS Name: Microsoft windows 10 home

Version: 10.0.19043 build 19043

System Model: HP Pavilion Gaming Laptop 15-cx0xxx

System SKU: 4PK78EA#ABV

Processor: INTEL R, CORE TM, i7-8750H CPU @ 2.20GHz, 2208MHZ

BIOS Version/Date: insyde f.18, 21/01/2019

[ub6424]

Hello @mariam99 

(1) Download and install BIOS Update

HP Notebook System BIOS Update

F.28 Rev.A

19.2 MB

Aug 15, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Let BIOS be installed until it's completely done !

(4) Download and install / update

HP Consumer Desktop / Notebook PC ME Firmware Update

04 Rev.A

2.7 MB

Jul 25, 2018

Download

(5) Reboot Windows

(6) Test your notebook

(7) Please report your results

[ub6424]

Hello @mariam99 

Please < calibrate > your battery ...

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

(2) Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged ( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Reboot notebook

(8) Please report your results