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‎09-19-2022 07:47 PM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-d0000 (2V8U5AV)
Operating System: Microsoft Windows 11

Hello everyone.

 

Recently I've bought a laptop and encountered an issue that is annoying. The windows 11 battery indicator won't properly show much % I have left and stays stuck at 99% while charging or unplugged and the battery are not showing the real battery percentage. it's just the indicator is giving false readings plus no longer alerts me when the battery is low.

 

I reset my laptop and troubleshoot the battery driver, but it didn't work. Any help would be much appreciated.

Category:
17 people had the same question
2 REPLIES 2

‎09-20-2022 01:03 AM

HP Recommended

Hello @kararhussain384 

Sorry to hear that you are having problems ... I would like to help you.

Please < calibrate > your battery ...

 

(1) Open windows <device manager> and uninstall "Microsoft ACPI-Compliant Control Method Battery" 

- Right click on "Microsoft ACPI-Compliant Control Method Battery"

- Click "Uninstall device"

- Confirm your choice if you see a popup notification

ub6424_0-1663657366200.png

 

(2) Shutdown notebook

(3) Disconnect charger

(4) Press and hold <power> button for 30 seconds

(5) Connect charger and wait until battery is fully charged ( check LED indicator )

(6) Start notebook and log in to windows and wait a few minutes

(7) Shutdown notebook

 

(8) Test your <battery> Using the HP PC Hardware Diagnostics (UEFI)

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

9) Please report your results

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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‎10-07-2022 05:09 PM

HP Recommended

Please report back

Kind regards

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