Battery swelling issue

[Dharshh_22]

 I got my battery replaced at a hp center in my place and it again became worse within 5 months of usage so when I took it again they told that the batter is swollen and they will send it to the service center run some tests and gets finalised wheater I'm eligible for my replacement. Is it not true that if my battery gets swollen in this less time that It'll get my replacement for sure. If not what's the tests they'll run ? Then how will I get to know about my eligibility? 7 days without laptop will affect my studies a lot as being an college student Anyone please help! 

[A_Gayathri]

Hi @Dharshh_22,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

[Dharshh_22]

HP Laptop Battery - HT/TF03XL RIR:L23154369 
This is the battery model. Please reply.

[A_Gayathri]

Hi @Dharshh_22,

Thank you for your response, I am sorry to hear about the Battery swelling issue looking for a replacement I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.