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- HP Community
- Gaming
- Gaming Notebooks
- Battery swelling

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06-21-2020 10:12 AM
I saw another recent post about this issue. At some point within the last few days my laptop's battery also swelled up. The swelling was so severe that it actually broke free the bottom cover from the screw to make room for the battery. This is obviously a little safety issue.
06-21-2020 10:27 AM
It's better now that the battery is removed - you are correct that a swollen battery can cause secondary damage to the case and / or other components inside the computer.
From HP
HP Commercial and Consumer Notebook PCs - Swelling or Deformation of Notebook Battery
A quick check shows this model was introduced May-July 2018
The standard warranty is long over.
If you have a Care Pack extended contract on the device, contact HP Support.
USA / Canada
Contact Official HP® Support | HP® Customer Support
Submit information / case online
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Repair options / Part Numbers / Procedures
From your description, you might need a new bottom case:
Page 34
Battery part number(s) and Replacement procedure:
Page 45
Good Reference
HP Collection of “how-to” videos
- Use Categories and / or enter your request in the search bar to narrow the search.
Examples,
Select Category Computing and Mobile Devices > Battery and Power
Select Category Computing and Mobile Devices > Parts Replacement and Upgrades
Search for replace battery or replace battery x360
Select and watch your Video
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Find / Check for parts at PartSurfer / HP Parts Store
Open PartSurfer
- Select your Country
- Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
- HINT: To see a system-specific list, replace the Product Number with your device Serial Number
- Items accompanied by a tiny box in the Add-to-Cart column are available for purchase
Parts marked as "n/a" are not available from HP.
Parts marked as available for purchase might be available from: HP Parts Store
OR
If HP does not provide the part for retail purchase,
Use your search engine to find the part number at your favorite online store.
Reference and Resources – Places to find help, solve problems, and learn about your Device
Device Homepage
NOTE: Content depends on device type and Operating System
Categories: HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
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