• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
Omen by HP laptop 17-an012dx
Microsoft Windows 10 (64-bit)

Please I use to have a battery which never change to exceed 90% and due to that the battery spoiled and I have bought a new one and installed it today and the battery percentage was at 51% and I have been charging it the whole day it’s not increasing in percentage and it’s not showing not charging too

i have the exact charger for the laptop too

please I need help before this battery spoils too

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.