Black Screen after Sleep

[Fajarpremana]

Please i need a help

My new laptop is having black screen after sleep because of idle for 5 minutes.
When i not use for 5 minutes (default) my laptop goes to sleep, but i cannot turn it on again even after force shutdown
Already tried hard reset but not helping. I cannot see omen logo when startup, so cannot go to bios or go to safe mode.

I can use with external monitor or remote desktop.

Thanks

[Photoray002]

Hello @Fajarpremana 

If I understand you correctly, you cannot see anything now but a black screen, even when you try to boot into the bios.

But you can see the desktop on an external monitor.

You need to contact HP Support for warranty issues.

Here is the link...

Contact HP Worldwide | HP® Official Site