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‎09-18-2023 07:11 AM - edited ‎09-18-2023 07:12 AM

HP Recommended
Product: HP Pavilion - 15-cc134tx
Operating System: Microsoft Windows 11

While turning on my laptop HP( Pavilion 15cc134tx) after few seconds screen went black and Caps Lock light is blinking with 5 long blink follow by 3 fast blink.

What should I do?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-20-2023 09:04 PM

HP Recommended

Hi @MightyThinker,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This looks like a hardware issue. 

 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out. HP provides repair or service options as well. Hence I encourage you to contact HP support.

 

For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-20-2023 09:04 PM

HP Recommended

Hi @MightyThinker,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

This looks like a hardware issue. 

 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out. HP provides repair or service options as well. Hence I encourage you to contact HP support.

 

For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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