• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
HP Recommended
Victus by HP 15.6 inch Gaming Laptop 15-fa1000 (7K2V7AV)

IMG_8354.jpeg

IMG_8356.jpeg

Had bought laptop, only used a handful of times and did not use for around 5 months due to lost charger. 


I bought a new charger and turned it back on today to find a black/grey block on the and some horizontal lines. I have updated all my graphics. What could this be and is there a solution?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.