Black screen after bios F.16 update (HP Omen 15 en0023dx)

[bogdandumitru]

Here to confirm the same issue. 

I have the Omen 15-en something. 2020. Microsoft automatically updated the bios to F16 (from F13) and then Black screen. 

I have, of course, 64 GB of RAM which I need for my everyday CAD / Blender/ Unreal Engine etc.. The main reason I picked the Omen is that it supported 64 GB of RAM. 

I've found out that with F16 Bios, it actually boots in Windows but will output ONLY on the HDMI port to an external monitor. 

Looking in the Device Manager, AMD Radeon Graphics shows with an exclamation mark. So this is clearly a conflict somewhere in memory addressing with the integrated AMD Gpu. The Nvidia RTX works perfectly fine but will only drive external monitors. 

Please HP, either provide a proper BIOS update or just remove the crap you just released without any testing whatsoever. And about that. Don't just test your hardware with whatever you imagine people would use it with. I know in the manual it states that only 32 GB of ram is supported, but this should not be true, as it is demonstrated by a perfectly functioning machine with F13 Bios and 64 GB of RAM installed, which quite a large chunck of us have. 

FIX THIS HP! **bleep** it, I knew I should have bought a Lenovo.. 

[bogdandumitru]

Until HP fixes their mess, you may block this firmware update using the Microsoft tool (which is only available to download from web archive org because Microsoft doesn't want you to block updates anymore) here:

https://web.archive.org/web/20190208013517if_/http://download.microsoft.com:80/download/f/2/2/f22d5f...

After you run it, you should block it as in the attached image below:

[F16isBroken]

Thank you for the hide updates utility!  I had to do some fiddling to get it to show the HP Firmware as an available update to hide, in the end I think I uninstalled the System Firmware device from Device Manager (including the firmware bin file), reverted (yet again) to the F.13 BIOS, then the utility finally gave me the option to hide the firmware update.  Multiple reboots on Windows 11 and HP still hasn't managed to break my computer again.

For the record, I also have 64GB installed in the system and it has had zero issues other than this botched BIOS release from HP.

[bogdandumitru]

Until HP fixes this, I suggest writing about this problem on all social media sites, reddit, anywhere really to warn people not to buy OMENs if they need 64 GB of ram. There are plenty of other options from Lenovo, MSI, Asus, etc in the same price range. 

[F16isBroken]

@Echo_Lake

Please escalate this to the BIOS team responsible for these laptops, there's clearly been insufficient QA with 64GB configurations.  The BIOS needs to be pulled or superseded with a functional version for 64GB systems.  Re-imaging the OS will not resolve an issue that manifests in pre-boot software, where only a monitor attached via HDMI works and the LCD panel of the laptop is no longer functional.

[KonstOmen]

They do not escalate, there's no way you can contact BIOS team. I tried several times, they are UNTOUCHABLE. Tried HP chatroom, call and this forum. They don't care! They block firmware so you can't downgrade, and they keep breaking everything. I am exactly with the same question trying to contact BIOS TEAM for my HP Omen 16.1. I have spent $1500 and I have to fix my issues by myself. But they keep creating new models "VICTUS" and etc.. HP agents are useless (maybe just robots), they just copy & paste all the same messages (reboot/restart/update you driver/return your laptop).

[bogdandumitru]

Take a look here :

[content removed]

someone from the OMEN team is trying to help us. 
Lend your voices there. 

[F16isBroken]

Hmm, mods removing links to reddit.  This google search should get you there: site:reddit.com "HP Omen 15 2020 owners, warning! F16 Bios is trash".

[OneOfaKindDPC]

How in the world has this update not been pulled? It's been out for a month!! There is no reason this update should still be available, let alone being pushed through windows updates! I just spent the last day trouble shooting and ultimately wiped out all my data for nothing! Pulled one of my 32gb sticks, and all problems are gone.

How was this not tested? And why isn't HP doing anything about this?

Absolutely outrageous!

[DarkMattr]

Yes keep this thread and story alive.   Thank you so much for this post.  I have the en0013dx(identical except less factory installed ram and SSD) which i absolutely love btw... But after upgrading it to 16GB when i bought it I've recently decided to upgrade the ram further and was researching if it supported 2x32GB modules when I remembered a month ago on THIS WEBSITE(not windows update) there was a new bios release f.16 that I downloaded but did not applied.   Noticing no such bios update exists anymore I stumbled upon this thread and thank you all for it!  I was just about to apply f.16 and was considering going from 16GB to 64GB in the next week or so.   I would have presumed the RAM was faulty!!!! **bleep** is this HP..  Some credit to them for at least pulling the update from the official drivers page but i still see it listed in windows update(thankfully i've stayed on win10) which is likely to affect far more owners than the minority of us who enjoy manually searching for updates....

So what's the status on a fix?  Clearly they identified at minimum TPM issues that need to be fixed yet they have wiped the update and references to this issue completely without issuing a f.17 or whatever.   So now basically stuck staying on win10 if i want to max the RAM? A simple update from support would placate most of us so how about it HP?  Chalk it up to brand loyalty expenses.....  FYI the official f.16 bios is sp140019.exe and is 12,644KB(Win Explorer rounding) with a MD5 of 96762ea8afe5812896dad92e42185276  .   Can't see how that will help anymore but just in case..