Black screen on OMEN 17

[loanenems]

Hello everyone,

I recently ran into a black screen problem with my PC. When I boot it up, nothing shows up. the power on light is ON, and the left fan is running. But appart from this nothing much happens. No startup sound whatsoever, no screen displayed, even with an external monitor on HDMI Cable. So basically even if there was anything going on, I can't see nothing.

two days ago, I was still able to get display through an external monitor via HDMI, So I tried to solve the black screen problem with solutions given from the internet. I checked the ram (remove the sticks and put them back), and also disconnected / reconnected the battery. It seems that the complete absence of display happened right after these checks.

I am clueless about what's going on, and I am hopping for anyone to give me assistance, it would be awesome.

Thanks

[Irfan_06]

Hi @loanenems,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop that is not booting up.

-Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and check if it boots into Windows now.

-Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

-Install all the pending updates for the Windows operating system following the below steps.

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

- If the issue still persists,  Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[loanenems]

Hello,

I tried the solutions you provided to me, and none of them worked.

I can't do anything that require on screen action because as I said, there is nothing displaying whatsoever

It seems that the only remaining options would be to get it repaired. Can you provide me with informations about it ?

Thank you