07-06-2020 01:39 PM - last edited on 07-06-2020 02:06 PM by MarcusC
Sorry for bothering you all, but I have a question.
When I first boot up my PC, for the day, I do not have an image on my display, I can see that the display is powered on because it lights up and keyboard lights up as well. Then after a few minutes when I think that the PC has booted up windows and got to the lock screen I enter my password and my external monitor lights up and shows the image, while the laptop display still remains without an image.
Then a few minutes later, the display shows the image and after that, everything is fine.
The issue mentioned before happens on the first boot only or if I am not using my PC for let's say an hour.
I was wondering if this is something I can fix at home or is it something I have to take to a service shop.
07-09-2020 10:05 AM
I understand that you are getting a black screen while startup.
Do not worry. I will try to fix the issue.
Please perform the below steps and check.
1) Shutdown the computer.
2) Unplug all the Adapter and peripherals connected.
3) Remove the Battery. ( not for Built-in Battery computer )
4) Press and hold down the power button for 15 to 20 seconds.
5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)
6) Try to turn on the computer and check, If the issue persists continue next step
Set BIOS default and restart:
- Restart your notebook.
- During startup, press F10 repeatedly until the BIOS menu is displayed.
- Once the BIOS menu is displayed, press F9 to restore factory defaults.
- Select Yes to confirm.
- Press F10 to save changes and exit.
- Select Yes to confirm.
- The computer restarts using the default settings.
Please perform the below steps on the computer to run a System Test
- Shut down/Turn off the computer
- Once the computer is completely Shut down/Turned off
- Now press the power button once to turn on the computer and immediately start pressing/tapping the F2 key on the keyboard
- This should open the UEFI Diagnostic screen on the computer
- Please select System Test and then select Extensive Test
Please let us know system test result.
Keep us posted,
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07-15-2020 11:27 AM
Since this is happening on first boot and after sitting for a bit it sounds like 2 different problems,
1) First Boot, bad video driver or video driver conflict. I suggest going into Device Manager and seeing how many video drivers are listed. If only one, use the proper link via HP or the video chipset company and download the latest video driver.
2) I posted this for another who was having similar issues.
07-15-2020 10:53 AM
It sound like the system is going into SLEEP MODE and not reactivating the video driver. A Microsoft issue going back to ME.
So try this
1) Settings>System>Power & Sleep Set Sleep to NEVER
2) Click Windows and All Programs Scroll to Windows System Folder> Command Prompt Right Click >More>Run As Admin
then when the black Command prompt window opens put this in there.
powercfg -h off
It will delete the hidden protected hibernation sleep file.
You can set the power settings to turn off the monitor after so many minutes and other items. However Sleep/hibernation has always been an issue with Windows so best to disable. But if it goes into hibernation and the video driver cant be woke up then you will get that screen. Hope it works.