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HP Recommended
Victus by HP Gaming Laptop 15-fa0000 (680A2AV)
Microsoft Windows 11

Quando meu laptop entra no modo de suspensão e eu aperto um botão ou mouse para ativá-lo, tudo o que vejo é uma tela preta com um cursor. O cursor se move, mas não consigo fazer nada até que eu desligue segurando o botão liga / desliga e reinicie. Este é um laptop novo, verifiquei se há atualizações e drivers e todos estão atualizados. Frustrante. Eu vi online para pressionar Window+Control+Shift+B para reiniciar a placa gráfica, mas isso não funcionou. Imagino que isso deve ser um problema comum, já que o laptop é novo e todos os drivers estão atualizados ... mas não encontrei uma solução simples online.  

HP Recommended

Hello @kettwein 

Sorry to hear that you are having problems ... I would like to help you.


Let me check your current system configuration.


(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:


OS Name


System Model

System SKU ( equals HP product number (p/n) )


BIOS Version/Date


(2Please report your results

HP Recommended

Thanks!  It's odd this is not a common problem since I just got this laptop.  Could it be a hardware issue?  I did add Norton 365 and Norton Utilities...not sure how to fix it.


OS Name Microsoft Windows 11 Home
Version 10.0.22000 Build 22000
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer HP
System Model Victus by HP Gaming Laptop 15-fa0xxx
System Type x64-based PC
System SKU 68U87UA#ABA
Processor 12th Gen Intel(R) Core(TM) i5-12450H, 2000 Mhz, 8 Core(s), 12 Logical Processor(s)
BIOS Version/Date AMI F.05, 4/28/2022
SMBIOS Version 3.4
Embedded Controller Version 37.36
BaseBoard Manufacturer HP
BaseBoard Product 8A50
BaseBoard Version 37.36
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\windows
System Directory C:\windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.22000.778"
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.68 GB
Available Physical Memory 1.11 GB
Total Virtual Memory 12.9 GB
Available Virtual Memory 3.20 GB
Page File Space 5.25 GB
Page File C:\pagefile.sys
Kernel DMA Protection On
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

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