Black screen with flashing cursor loading

Yuan5 · ‎03-01-2026

Victus Gaming Laptop, this issue happened when I checked for updates on settings and restarted it, it just turned black. I can still move my cursor but its just loading and its all black, only thing that works and can pop up is sticky keys. Cant open task manager. I tried command prompts, uninstalling quality updates, i also tried safe mode (still black screen).

Kuroi_Kenshi · ‎03-02-2026

Hi @Yuan5,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP Victus Gaming Laptop is stuck on a black screen with a flashing cursor after a Windows update. Let’s go through a few checks.

Before we proceed:
When you enter Safe Mode, do you still see only a black screen with a cursor?

Meanwhile, you can follow these steps:

Step 1: Force Windows Recovery Environment

Turn the laptop OFF.
Turn it ON and as soon as you see the HP logo, hold the Power button to turn it OFF again.
Repeat this 3 times.
On the fourth startup, Windows should enter Automatic Repair.
Select Advanced options.
If you reach the recovery menu, continue below.

Step 2: Run Startup Repair

Choose Troubleshoot.
Select Advanced options.
Click Startup Repair.
Let the process complete.
Restart and check if Windows loads normally.

Step 3: System Restore (If Available)

Go to Troubleshoot > Advanced options.
Select System Restore.
Choose a restore point before the update.
Let the system restore complete.
This reverses recent system changes.

Step 4: Use Command Prompt to Repair System Files

Go to Troubleshoot > Advanced options > Command Prompt.

Type:
sfc /scannow
Press Enter.

After completion, type:
dism /online /cleanup-image /restorehealth

Restart the laptop.

These commands repair corrupted system files.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

I'm an HP Employee.

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