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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN 15.6 inch Gaming Laptop PC 15-en1000 (2L1F1AV)
Microsoft Windows 10 (64-bit)

Hello, I have a problem with my laptop. I used it as usual and the next day when I turned it on I got a black screen. I looked on the Internet for options where you need to remove the battery or change the memory, but nothing helped. I've been using my laptop for exactly a year, I don't understand how this happened. Help if you can

5 REPLIES 5
HP Recommended

Hello @Vazgencho 

Sorry to hear that you are having problems ... I would like to help you.

Follow the HP standard procedures:

(1https://www.youtube.com/watch?v=sj6kYmT7GLs

(2https://www.youtube.com/watch?v=qpiGUojtr3E

(3) Please report your results ( error message, take pictures )

 

In this video, you will see how to restore the BIOS on your HP computer. Many HP computers allow you to recover the last known working version of the BIOS from the hard drive in case of an issue. Follow the simple steps in this video to restore your BIOS with ease. Chapters: 00:00 Introduction ...
In this video, you will see how to fix an HP laptop with a black screen. If you can hear the fans and hard drives when you turn on your laptop but the screen remains black, follow the steps in this video to try resetting the laptop. Learn how to check the video card, recover the BIOS, and reset ...
HP Recommended

I already tried all this but unfortunately it did not help

HP Recommended

Hello @Vazgencho 

 

Sorry, but in your case: Service is required !
- The computer should be disassembled and checked.
- Thermal paste for CPU GPU and bridges must be renewed
- The function of the fan(s) must be checked

Short circuit test 

- ( if required ) Bios (chip) desolder, reflash, Bios (chip) solder in

- charger/battery test

- Components test

- General cleaning ...

 

--- HP warranty valid -> Contact HP Support

 

--- HP warranty expired:

If you can't do that, you should have it <serviced> by a professional notebook (chip level) repair store.

 

Good luck

HP Recommended

I will give the laptop to the store where I bought it and they should check it. I will write later about this situation.
Thanks for helping

HP Recommended

@Vazgencho wrote:

I will give the laptop to the store where I bought it and they should check it. I will write later about this situation.
Thanks for helping


You're welcome !

Keep me updated

 

Good luck

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