Black screen

[Vazgencho]

Hello, I have a problem with my laptop. I used it as usual and the next day when I turned it on I got a black screen. I looked on the Internet for options where you need to remove the battery or change the memory, but nothing helped. I've been using my laptop for exactly a year, I don't understand how this happened. Help if you can

[ub6424]

Hello @Vazgencho 

Sorry to hear that you are having problems ... I would like to help you.

Follow the HP standard procedures:

(1) https://www.youtube.com/watch?v=sj6kYmT7GLs

(2) https://www.youtube.com/watch?v=qpiGUojtr3E

(3) Please report your results ( error message, take pictures )

[Vazgencho]

I already tried all this but unfortunately it did not help

[ub6424]

Hello @Vazgencho 

Sorry, but in your case: Service is required !
- The computer should be disassembled and checked.
- Thermal paste for CPU GPU and bridges must be renewed
- The function of the fan(s) must be checked

- Short circuit test 

- ( if required ) Bios (chip) desolder, reflash, Bios (chip) solder in

- charger/battery test

- Components test

- General cleaning ...

--- HP warranty valid -> Contact HP Support

--- HP warranty expired:

If you can't do that, you should have it <serviced> by a professional notebook (chip level) repair store.

Good luck

[Vazgencho]

I will give the laptop to the store where I bought it and they should check it. I will write later about this situation.
Thanks for helping

[ub6424]

---

@Vazgencho wrote:

I will give the laptop to the store where I bought it and they should check it. I will write later about this situation.
Thanks for helping

---

You're welcome !

Keep me updated

Good luck