Black screen

[nikerman]

Hi Dear Reader. My name is Nikita.

It is a long ongoing issue, sometimes my laptop screen simply remains black after restart . (the windows seems to boot completely fine, the external screens are always working correct. So my conclusion is - there is an issue with the laptop screen )

Another interesting behaviour, is whenever You install nvidia driver, the screen turns black. So to complete the setup of Nvidia drivers I need to use an external screen or force reboot.

I have done all the attempts to fix this on software level. Multiple windows reinstallations, bios updates, manual clean installations of nvidia drivers, none of this has helped.

Moreover, I had contactad HP support by phone regarding this issue (approximately half year ago), however I was just told that it is "normal". That time I was very busy with other things, but I actually want the laptop for ~3k to start its screen during every boot. Also I don't think this is normal.

I think the issue requires an actual repair.

Thank You.

[Nal_NR]

Hi @nikerman,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Fabulous analysis. Spectacular diagnosis of the issue before posting. Kudos to you for that.

I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.