Black screen

[AbangPisang]

I constantly get black screen

I did try windows+v+power button

But it still black screen

I would  appreciate it

[zoey7886]

@AbangPisang, Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding black screen issue!  
We're thrilled to have the opportunity to assist you and provide a solution. 

Since you've already tried Windows + V + Power (which resets BIOS settings), here are additional troubleshooting steps you can follow:

Perform a Hard Reset (Power Drain)

1. Turn off the laptop.
2. Unplug the charger and remove any external devices (USBs, peripherals).
3. If the battery is removable, take it out.
4. Press and hold the power button for 30 seconds.
5. Reconnect the charger (but don’t insert the battery yet, if removable).
6. Turn on the laptop and check if the screen works.

Try External Display

To check if the issue is with the screen:

1. Connect an external monitor (via HDMI or DisplayPort).
2. Press Windows + P and try toggling between display modes.
3. If the external display works, the issue might be with the laptop’s screen or display cable.

Boot into Safe Mode

If you suspect a driver issue:

1. Turn off the laptop.
2. Turn it on and repeatedly press F8 or Shift + F8 until the Advanced Startup Options appear.
3. Go to Troubleshoot > Advanced options > Startup Settings > Restart.
4. Choose Safe Mode and see if the display works.
5. If it works, update your graphics drivers from Device Manager.

Reset BIOS (Alternative Method)

Since Windows + V + Power didn’t work, try:

1. Turn off the laptop.
2. Press and hold Windows + B, then press the power button (don’t release Windows + B for 5-10 seconds).
3. If the BIOS recovery screen appears, follow the instructions to reset.

Perform HP Diagnostics (F2)

1. Turn off the laptop.
2. Turn it on and immediately press F2 repeatedly to open HP Hardware Diagnostics.
3. Run the Display Test and Memory Test.
4. If an error code appears, note it and check on HP’s support site.

Check RAM and Battery (Hardware Fix)

• If you're comfortable, re-seat the RAM (remove and reinsert it).
• If you recently upgraded RAM, try using the original RAM.
• If the battery is swollen or damaged, consider replacing it.

Reset Windows (If You See Anything on Screen)

If you can get into Windows Recovery Mode (Shift + Restart from a working display), you can reset Windows:

1. Go to Troubleshoot > Reset this PC.
2. Choose Keep my files or Remove everything (if you want a fresh start).

Let me know if you need any clarification! 😊

Take care, and have an amazing day! 
 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution". Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.

Regards, 

[AbangPisang]

tried most of the method and none of them work unfortunately 

[zoey7886]

@AbangPisang, Welcome to the HP Support Community! 

We're here to help you tackle that black screen! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards, 

[AbangPisang]

Please help me with black screen 

I've dealing this BS for a months now

[zoey7886]

@AbangPisang, Welcome to the HP Support Community! 

We're here to help you tackle that black screen issue! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Regards,