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HP Recommended
Pavillion gaming-15-dk0045tx
Microsoft Windows 10 (64-bit)

Hello

Recently I have noticed that when I start playing games my laptop suddenly shows VIDEO_TDR_FAILURE and also nvlddmkm.sys failure. Sometimes on boot my laptop does not detect my Nvidia Geforce GTX 1050. Sometimes on startup is also shows black screen.

My laptop's specifications

Product - HP Pavillion gaming-15-dk0045tx

Operation system- Windows 10 (64-bit)

Graphics Card- Nvidia Geforce GTX 1050

1 REPLY 1
HP Recommended

@Mihirj_09

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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