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‎03-18-2020 11:10 AM

HP Recommended
Product: HP Pavilion 17-CD0005NT
Operating System: Microsoft Windows 10 (64-bit)

I met blue screen errors a lot of times. I formatted my laptop but these errors are leading. I tested RAM with memtest86+ but the problem wasn't found. I added https://yadi.sk/d/wtSRl8LfqTqBbA minidump folders. I hope you find a solution.

2 REPLIES 2

‎03-20-2020 01:13 PM

HP Recommended

@TRAsq,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are getting blue screen errors on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you run a system test following the steps in the below article to make sure that there are no hardware issues.

 

https://support.hp.com/in-en/document/c03467259

 

If the test pass, then follow the steps in the below article.

 

https://support.hp.com/us-en/document/c04593971

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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‎03-21-2020 02:39 AM - edited ‎03-21-2020 07:54 AM

HP Recommended

The notebook passed HP pc hardware diagnostic windows system fast test. Then I followed your second link "https://support.hp.com/us-en/document/c04593971" I did step 1,2 and 3 but when I did step 4, I met 3 new blue screens. I have added one of them to Yandisk. https://yadi.sk/d/wtSRl8LfqTqBbA.

When I write this answer, I met a new blue screen.  I don't know what I will do. Also, I couldn't do the system analysis with the HP support assistant. Is it a problem?  Ekran Görüntüsü (4).png  

20200321_113544.jpg20200321_112146.jpg20200321_112436.jpg20200321_112058.jpg

 

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