Blue screen errors

[Raj87534]

 whea encorceable error code

[Hawks_Eye]

Hi @Raj87534 

Welcome to the HP Support Community! We're here to help you get back up and running.

The “CRITICAL_PROCESS_DIED” blue screen error typically points to a system file or driver failure. 

Thank you for the effort you’ve already made—it’s clear you’ve been thorough. Let’s now move through a focused set of steps to resolve this issue and get your HP system running smoothly again.

 

Step 1: Disconnect All External Devices

• Power off the PC.
• Remove USB drives, printers, external monitors, and any other peripherals.
• Restart and observe if the error persists.

 

Step 2: Boot into Safe Mode

1. Power on and interrupt the boot three times (force shutdown during Windows logo) to trigger Recovery Mode.
2. Select Advanced options > Startup Settings > Restart.
3. Choose Enable Safe Mode with Networking.
4. If the system boots successfully, proceed to update or remove recently installed drivers.

 

Step 3: Run System File Checker and DISM

1. In Safe Mode, open Command Prompt as Administrator.
2. Run the following commands one by one:
   sfc /scannow
   DISM /Online /Cleanup-Image /RestoreHealth
3. Restart the system normally.

 

Step 4: Perform Startup Repair

1. Boot into Recovery Mode again.
2. Select Troubleshoot > Advanced options > Startup Repair.
3. Follow on-screen instructions.

Detailed instructions are available here: HP PCs – Resolving Blue Screen Errors in Windows 

 

Step 5: Check for Driver Conflicts

1. Open Device Manager.
2. Look for yellow warning icons under System Devices, Display Adapters, and Storage Controllers.
3. Right-click and choose Update driver or Uninstall (then restart).

 

Step 6: Scan for Malware

1. Open Windows Security from the Start menu.
2. Run a Full Scan under Virus & threat protection.
3. Remove any threats found and restart.

 

Step 7: Restore System (if issue persists)

1. Boot into Recovery Mode.
2. Select Troubleshoot > Advanced options > System Restore.
3. Choose a restore point before the issue began.

 

Step 8: Reset Windows (last resort)

1. Go to Settings > System > Recovery.
2. Select Reset this PC > Keep my files.
3. Follow prompts to reinstall Windows while preserving personal data.

More guidance is available here: HP PCs – Resetting Your Computer (Windows 11)

Would you like me to also share how to generate a crash log using Windows Event Viewer? It can help pinpoint which process triggered the error and guide further action.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye