Bluescreen,can't switch on my laptop

[Tan14]

can't use my laptop now,WhatsApp assistance leave halfway sloving my problem,i don't know what to do right now.

[TEJ1602]

@Tan14, Welcome to HP Support Community!

To be able to assist you better, I'd like to know the following-

• What is the Operating System installed on the PC?
• When was it last working fine?
• What troubleshooting steps have you performed?

Keep me posted for further assistance.

[Tan14]

Window 

2days ago

I don't know what to do 

[TEJ1602 · Accepted solution]

@Tan14

Thanks for replying! Could you be more specific with teh OS installed, like the version installed? if it is WinXP, Win 7, 8, 8.1 or 10?

Meanwhile, The best way to get out of the Windows Automatic Repair loop is to disable early launch anti-malware protection. You can do this from Command Prompt in the Windows Boot Options menu which will begin to appear after your restart your computer several times.

1) Navigate to Troubleshoot > Advanced Options > Startup Settings. Your computer will restart then present you with a list of options.

2) Choose "Disable early launch anti-malware protection".

3) Restart your PC and check if you can boot into Windows.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Tan14]

Window 10

[TEJ1602]

@Tan14

Thanks!

Is the issue now resolved?

Keep me posted.

[Tan14]

One more problem,

When i was playing the game,the cooling system stopped on it own after a while ,the game freeze and the only way to continue use my laptop is to forced shut down it. It happened a lot of time. Any way to solve this?

[TEJ1602]

@Tan14

Try updating the computer - 

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

Step 2 HP Support Assistant Updates - 

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

Also, update the BIOS. Refer to the document HP Consumer Notebook PCs - Updating the BIOS  for help.

Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!