Bluetooth not working properly

[yash_7200]

• HP Support Assistant was not working on my system so I tried to install & run it on a virtual operating system & it worked so I performed a reset of Windows 10 from Settings.
• After that as usual I tried to connect my mobile to my laptop with bluetooth & I noticed that it was paired but not connected.
• To verify which device has an issue I tried to connect another mobile & a Bluetooth speaker with my laptop. I came to know that there is an issue with my laptop's bluetooth drivers.
• What I did to resolve this issue:
  1. Updated windows 10 to the latest version from settings
  2. Updated all drivers from HP Support Assistant & from the official website of HP
  3. Removed the device from the list of Bluetooth-paired devices & paired it again and then try to connect but it didn't work.
  4. I used a troubleshooter for bluetooth but it didn't work.
  5. Turned Antivirus & firewall and repeated 3rd step.
  6. Removed the device from the control panel and repeated 3rd step.
  7. Removed the device from the device manager then restarted and repeated 3rd step.
  8. Uninstalled the device from the device manager then restarted and repeated 3rd step.
  9. Checked for driver updates from the device manager but they were on the latest update.
  10. I tried to enable a few services from the control panel for my bluetooth device as both normal as well as an administrative user I got the same error "Access Denied".
  11. I tried to connect with HP Support  Customer care through the call 3 times but I didn't get any help.
      1. 1st executive listened to my issue & gave me a number which is still switched off.
      2. 2nd executive listened to my issue & told me he will transfer my call to another department for further process and I waited for a minimum of 50 minutes but no one received my call.
      3. 3rd executive listened to my issue & told me she will transfer my call to another department for further process and I waited again for a minimum of 50 minutes but no one received my call.
  12. I raised my issue in answers.microsoft.com at: "   https://answers.microsoft.com/en-us/windows/forum/all/bluetooth-device-not-connecting/5ebb9480-ced1-...  "        but after my last reply, there is no response.

• Now tell me what should I do??

[ub6424]

Hello @yash_7200 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste to following key/values pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Please start windows <device manager>

- Open <network adapters>

--->>> Send screenshot

(3) Please report your results