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‎09-03-2026 07:27 AM

HP Recommended

Hi Palli,

Messaging works now. I have sent you the information.

Greetings,

Arthur van Ooijen

 

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‎09-03-2026 07:49 AM

HP Recommended

Hi @arthurvanooijen 

 

Thank you for responding.

 

I understand that you have already installed the latest driver. However, since the issue still persists, I would request you to perform a System Restore by following the steps provided in the link shared below. https://support.hp.com/us-en/document/ish_2026000-1498532-16 

 

Have a good day.

I'm an HP Employee.


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‎09-07-2026 02:53 AM

HP Recommended

Hi Palli,

 

I did this and it worked! Thank you and have a very nice day!

 

Greetings,

Arthur

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‎09-07-2026 03:08 AM

HP Recommended

Hi,

Unfortunately, the working bluetooth lasted only a day after doing the System Restore yesterday. Now it has stopped working again.

Greetings,

Arthur

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‎09-09-2026 06:47 AM

HP Recommended

Hi @arthurvanooijen 

 

Thank you for responding.

 

I understand that the issue is still not resolved. However, I would request you to reinstall the driver once again and check whether any error message or error code is displayed. Please share the details of the error, if any, so we can assist you further.

 

Have a good day.

I'm an HP Employee.


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‎09-10-2026 11:05 AM

HP Recommended

I get the same error:

Windows has stopped this device because it has reported problems. (Code 43)

Just like before I cannot update the driver (windows say the latest driver is installed).

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‎09-10-2026 02:52 PM

HP Recommended

Hi @arthurvanooijen 

 

Welcome to the HP Support Community!  

  

We're here to help you tackle that hardware failure/malfunction! Don't worry, we've got your back!  

  

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential.  

  

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link.  

You can use this link as well:  

Private Messages - HP Support Community 

 

We're looking forward to helping you resolve this issue!  

  

Stay tuned, and thanks for your patience!  

  

Best regards, 

I'm an HP Employee.


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