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HP Recommended
OMEN 16.1 inch Gaming Laptop PC 16-b0000 (2W6B3AV)

My name is Humayun Shafqat, and I am from Pakistan. I purchased an HP Omen series last year, in April 2022. I belong to a poor family, and it was my 3 years of saving. While using it, I noticed my laptop changing its color (metal body). Overall performance is outstanding, with zero complaints. For reference, pictures are attached. I am a very responsible person, and I'm using my laptop very carefully because I love it and it's my total investment and savings. When I asked the shopkeeper for help where I purchased it, first they asked me if we would replace it very soon. At that time, my laptop was under warranty. When the warranty expired, the shopkeeper refused, did not take any responsibility, and asked for a help center, but in Pakistan, you don't have any help centers. Can you help me with this issue? My laptop is changing color day by day, and now I can't afford to purchase a new laptop. I don't know what or where the fault is. I am very troubled and depressed. Please help me with your kindness. I will be very thankful for this kind of act.
Just for reference, My laptop warranty was from 2022-04-13 to 2023-04-12
Further, if anything or information is required, I can provide
Regarding Humayoon Shafqat from Pakistan.

1 REPLY 1
HP Recommended

Hi @hsshafqat,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the laptop hardware and may need repair.

The support here is limited and this issue might require one-on-one interaction to fix it.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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