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‎09-17-2024 03:16 AM - edited ‎09-17-2024 03:19 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

IMG_20240917_165624.jpg

 

I was only gone for a few minutes with my laptop at idle. Then when I came back, this happened. Is it because my SSD failed? I have my OS (Windows 10 Home Licensed) on a Samsung  MZVLQ512HALU that came built in with the laptop (HP Pavilion 15 ec2087-ax) when I bought it on Oct. 2021. I'm posting here if there is something that can be done? Replacing the SSD will be my last option.

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1 REPLY 1

‎09-19-2024 09:12 AM

HP Recommended

Hi @_LtJuicyFruit_ 

 

Welcome to the HP support community.

I understand that you are facing an issue with your laptop, I am glad to assist you today.

I see that there is an issue with the laptop hardware and may need repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Raj 

HP Support

Raj2111
I am an HP Employee

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