03-22-2020 11:23 AM
I am going to try and explain this as best as I can.
I was stuck in a boot up loop (Automatic repair would fail and restart). For some reason my laptop did not have a system restore point so I tried to restore my laptop while keeping my personal files which failed instantly. I then decided to bite the bullet and do a full reset and that also failed instantly but this time when the laptop restarted I have a message saying Boot Device Not Found. Please install an operating system on your hard disk. Hard Disk (3F0)
I followed the steps for system diagnostics and both Memory Test and Hard Drive Check passed in all tests.
If anybody has some advice please let me know!
03-24-2020 03:21 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Firstly, let's perform a Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps if you feel steps are repeating)
Next: Restore BIOS default settings.
- Turn off the computer and wait five seconds.
- Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
- On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
- Press F10 to Save and Exit.
- Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
- Follow the prompts to restart your computer. (If the error message displays proceed to the next step)
I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed.
While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time.
Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/
The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system.
- Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10)
- Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
03-25-2020 01:09 AM
Sadly after attempting your steps in the post I am still having the same issue.
I am still stuck at the boot device not found (Please install an operating system on your hard disk) screen after trying that.
I also do not have an option to reset to factory settings from where I am currently stuck at.
Any other suggestions?
03-25-2020 02:51 PM
Thank you for posting back.
This sounds like BIOS related issue and it needs to be flashed by the manufacturer, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee