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‎12-30-2022 10:37 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

my product is the OMEN gaming laptop (OMEN by HP 15-dc1057nr) that recently got a boot device not found. I just finished playing games and was just trying to reorganize my folders. and my whole screen froze, showed the blue screen with ":( your PC ran into a problem..." screen and then turned off. and I tried turning it back on and it showed a black screen with the "Boot Device no Found, the like 3F0 message and then press f2 for the testing.. I did a harddisk test both quick and extensive test.. both passed and showed no errors.. I tried following the steps from the VR AI talking, but there wasn't a tab that has the component test. I also did the f2 and f10 steps as well. Legacy support is disabled and tired to go procedure 3, but it wouldn't let me, probably cause its a gaming laptop? I don't know what else to do.. but I'll probably turn it on tomorrow tr later when it cools down, because it was really hot when it turned off.please help.. I have stuff that I was trying to save on my extension hard drive and now my laptop is down.. and I'll probably lose everything. welp.

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1 REPLY 1

‎12-30-2022 10:45 PM

HP Recommended

and doing the BIOS holding windows button+B did not work either

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