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‎06-18-2023 02:37 AM

HP Recommended
Operating System: Microsoft Windows 11

Hello everyone,

 

Here is my problem: Yesterday I decided to install an update at night except that when starting this morning I find myself on this screen:

 

IMG_3907.jpeg

 

 

Knowing that it worked perfectly well before the installation of the update, I tell myself that the problem comes from there...

The problem is that I am in the middle of an exam session and the options offered on the blue screen do not lead me to anything at all

 

I made a hp diagnosis and he tells me that part of the ram is dead...

 

IMG_3908.jpeg

 

I don't know what to do

Category:
1 REPLY 1

‎06-20-2023 12:45 PM

HP Recommended

@Louis393749 

 

Welcome to the HP support community.

 

Provide the HP model number or the product number of your device for further assistance.

Here is the link to find the product number or model number:- Click here

Sandytechy20
I am an HP Employee

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